Wines offered are subject to stock remaining on hand and to duty, exchange and market fluctuations. The prices shown are VAT inclusive per 75cl bottle unless otherwise indicated.
You will appreciate that stock position and prices are subject to continual change and revision. If an item is out of stock we will contact you to discuss possible alternatives. We may propose an alternative wine of similar style and value but will not substitute without your express permission.
There is a delivery charge of £12.50 per delivery address in mainland Britain (except the Scottish Highlands) for orders under £125 as a contribution to the costs of delivery and packaging. Your wine will be dispatched immediately on receipt of payment. For deliveries elsewhere please contact us for a quote.
Wines delivered by public carrier will usually arrive on the day following despatch. It is essential that you advise us if there is unlikely to be anyone at the delivery address to receive the wines as an additional charge may be incurred if the carrier has to effect a second delivery. We reserve the right to invoice you for any additional charges. However, it is usually possible to give instructions for what should happen in the event of absence.
Refund / Cancelation Policy
Please check all goods carefully at the time of delivery and sign the delivery note accordingly. Any claims for breakages or theft from cases sent by public carrier must be advised by email within 3 days of receipt. Breakages must be retained for examination by the carrier. Claims for non-delivery must be advised within one week of the delivery due date (two weeks from confirmation of order).
We appreciate that corked or faulty bottles will only be apparent when the wine is consumed. In such cases please retain the wine and advise us immediately by email. We will be happy to offer a credit for future purchases.
We accept payment by credit card through the website. We can also accept payment by bank transfer. Goods remain the property of Vincisive until payment has been received in full.
We will never disclose details of our mailing list or customer base to any other organisation.
We do not store credit card details nor do we share customer details with any 3rd parties.
Vincisive website, its style and structure, and the materials and information contained within are protected by copyright and other intellectual property rights, and may not be used except as expressly provided in writing by the copyright holder. Vincisive will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its control.
E & OE.